Frequently Asked Questions

Yes, we deliver to every serviceable pin code in India through trusted courier partners. Orders above ₹800 ship free.

Each piece is handmade, so please allow 2–4 business days for us to prepare your order. After dispatch, delivery usually takes 3–5 business days to metro cities and 5–8 business days elsewhere.

Once your order ships, we'll email you a tracking link so you can follow it to your door.

For candles, you can choose your preferred color and fragrance. Resin art offers the most flexibility: you can customize a wide range of pieces, including photo frames, number plates and more, choosing the colors and designs you like. For concrete craft, you can choose your preferred color within our existing range of shapes.

Customized pieces are made to order and usually take 2–4 business days to craft before they're dispatched.

Because every piece is handmade, small variations in color, texture and finish are natural and make each one unique.

Yes. Pieces from our regular collection can be returned within 7 days of delivery for a full refund, as long as they're unused and in their original packaging.

Customized pieces are made specifically for you, so they can't be returned or refunded. If one arrives damaged or defective, we'll replace it at no cost.

Please contact us within 48 hours of delivery with photos of the item and its packaging, and we'll arrange a refund or replacement.

We accept UPI, credit and debit cards, net banking and popular wallets.

Cash on delivery is available on select pin codes for standard pieces. Customized pieces require prepayment.

Yes. All payments are processed through a secure, encrypted payment gateway, and we never store your card details.